FAQ


Do you ship internationally? Are there any countries in the world you don’t ship to?
  • We ship to most countries in the world. Unfortunately, we cannot ship to a limited number of countries where UPS does not deliver packages.
  • If an order is submitted with a shipping address to a country where we don’t ship, you will be notified by email. We will not accept the order and your payment will be refunded.
I submitted an order with an invalid address. What do I do?
  • If your order is submitted with an invalid address, it will be flagged and we will try to fix the address to our best ability. An invalid address may include:
    • countries UPS cannot ship to
    • a shipping address without a street number
    • an incorrect ZIP code
  • If the address includes a country where we cannot ship, we will not accept that order and it will be refunded.
  • If the address is to a valid country, but is invalid due to an error, we reach out to you by email and attempt to fix the address with your help.
I made a mistake in my shipping address. Can I fix it?
  • Please let us know as soon as possible and we will do our best to update your address. Unfortunately, it is no longer possible to edit orders that have been routed to fulfillment and we cannot guarantee your address will be updated.
My order is delayed. What should I do?
  • We monitor shipping and printing delays daily, and we are in immediate contact with our print facility to resolve these issues if they occur.
  • If the delay persists, please louwop@represent.com with the order number and our customer support team will get back to you with more information on how the issue is being handled.
My package could not be delivered due to an incorrect shipping address.
  • If a package is returned to sender, it will be returned to our returns facility. Upon receipt of the package, you will receive an email detailing the issue and asking for an update to the shipping address.
  • After we have received the address update, we will be happy to reship the package to your address.
I was charged a customs fee on their international package. What do I do?
  • International imports above a certain value may be charged a customs fee, value-added tax and/or handling fee by the customs bureau of the destination country. These charges are subject to change based on national legislation.
  • Unfortunately, we cannot be responsible for import taxes charged by any government, and you should be aware that importing merchandise from abroad may be subject to a fee.
My order was misprinted and/or damaged. How do I proceed?
  • Please contact us at louwop@represent.com and include a clear photo of the misprinted or damaged item. Our customer support team will get back to you with a resolution.
  • If an item was misprinted or damaged, you can usually choose to either:
    • receive a refund of the item price for that item, plus shipping, or
    • a replacement item printed and shipped at no additional cost.
What is your exchange policy?
  • If you are unhappy with the fit of the item, and would like to exchange for a different size, you can return the unworn and unwashed item to the returns address on the shipping label and indicate your preference for an exchange.
  • Please include a clearly written note indicating: 
    • order ID
    • your full name, email address and name of the campaign
    • size you would like to receive in exchange
      ATTN: Represent Returns
      1180 Seminole Trail
      Suite 480
      Charlottesville, VA  22901
      United States of America
      • Upon receipt of the package, our returns team will order a replacement item to be printed and shipped to you.
      What is your returns policy?
      • If you are unhappy with your item, you can return the unworn and unwashed item to the returns address on the shipping label and request a refund. Please note that the shipping costs are non-refundable in this case. 
      • Please include a clearly written note indicating: 
        • order ID
        • your full name, email address and name of the campaign
        • your refund request
          ATTN: Represent Returns
          1180 Seminole Trail
          Suite 480
          Charlottesville, VA  22901
          United States of America
      • Please note that if the item is misprinted or damaged in any way, we do not require you to return the merchandise.